Recurring subscriptions
Starter, Pro, and Business plans are recurring subscriptions billed at the price and interval shown at checkout. Applicable taxes and the merchant-of-record billing descriptor are displayed by the payment provider before purchase.
Cancellation
You may request cancellation at any time from the billing area or through the contact page. Unless the checkout terms say otherwise, cancellation prevents the next renewal and paid access continues until the end of the current billing period.
Refunds
Subscription charges are generally non-refundable once a billing period begins, and we do not automatically issue partial-period refunds. We will review duplicate charges, unauthorized charges, technical failures that prevented meaningful use, and other exceptional circumstances. Nothing in this policy limits refund rights required by applicable law or the payment provider’s mandatory policies.
Billing errors
Submit a billing request as soon as possible, preferably within 14 days of the charge. Include the account email, charge date, amount, and a description. Do not submit full card or bank details.
Trials and plan changes
If a trial is offered, its duration and conversion terms are shown before enrollment. Upgrades, downgrades, credits, and prorations are handled according to the terms displayed by the payment provider at the time of the change.
How to request help
Use the contact page and select “Billing or cancellation.” We will acknowledge the request and provide the outcome through the supplied email address.